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Privacy

Privacy Policy and Terms of Use

Last updated: 2026/11/04

Who we are

Blue AI is a Khaleeg Software company. Contact: info@bllue-ai.com

What we store

Your name, email, mobile number (if you provided it), profession, plan, and your conversations with the assistant. Conversations are visible only to you in your account, even if you're a member of an office team.

When you visit the site's pages, we log your IP address, device and browser type, the page you opened, and the site you came from. We use these only for statistics and security, and this log is deleted automatically after 30 days. When you create an account, we store with it your IP address at sign-up, your last login, and the site you came from — for security and to improve our ads — and we may use your email and number (hashed) to show you our ads on Facebook and Instagram. To determine the country from the IP, we use the country.is service.

Who sees your messages

To generate a reply, your message is sent to the AI provider (currently ChatGPT), whose servers may be outside Egypt. Therefore:

  • Don't enter the names of clients, patients, or students.
  • Don't enter national ID numbers, account numbers, or medical data that identifies a person.
  • Use placeholders like [Client name] and fill them in yourself after copying the reply.

When you upload an image or PDF to extract its text, the file is sent to a text-recognition service (OCR.space), which returns only the text to us — we don't keep the image. Don't upload images containing ID cards or personal data.

We comply with Egypt's Personal Data Protection Law No. 151 of 2020.

Accuracy of responses

Responses are AI-generated and may contain errors or outdated information. Blue AI is not a substitute for the advice of a lawyer, doctor, engineer, or accountant, and you're responsible for reviewing any text before using it.

  • Lawyers: verify article numbers and rulings from their official sources.
  • Doctors: the assistant does not diagnose or prescribe treatment for any specific patient.
  • Engineers and accountants: review any calculations or percentages before relying on them.

Subscription & payment

Subscriptions are monthly or yearly and don't renew automatically. Messages renew every month from your activation date, and unused messages don't roll over. If you have a problem with payment or activation, contact us on WhatsApp.

Deleting conversations & your account

You can delete any conversation from your account at any time, and its content is permanently erased. The same applies to the "Image to text" results in your history. We don't keep the images themselves at all — they're only read. No one but you can see your conversations and history on the site, not even from the admin panel. If you want to delete your entire account, contact us on WhatsApp and we will delete it with all its data.